If you or someone else is in immediate danger or a crime is being committed, call 111 now.
Report an incident
If you’d like to report a cyber security issue, use our online tool rather than sending us an email.
Report an issue — businesses and individuals
Report an issue — IT specialists
Christmas hours
Our reporting tool is open over the holiday period. Any incidents reported after Friday 20 December 2024 will be responded to from Monday 6 January 2025 onward.
If your incident is of potential national significance, please report it via the National Cyber Security Centre website which will be monitored over this period.
Report an incident and request support | National Cyber Security Centre External Link
If you'd like assistance completing the form, call us:
- in New Zealand, call us on 0800 CERT NZ (0800 2378 69)
- from overseas, call +64 3 966 6295.
Calling us is free within New Zealand. We’re open 7am to 7pm, Monday to Friday, and we’re closed on public holidays.
Please note, our 0800 number will not be available from Friday 20 December 2024 until 7am on Monday 6 January 2025
NZ public holidays External Link
Media enquiries
For media enquiries, email our media desk at CERTmedia@cert.govt.nz
Get updates
You can also follow us on Twitter - we're @CERTNZ External Link
You can also follow us on Facebook - you can find us at www.facebook.com/certnzgovt External Link
You can also follow us on LinkedIn - you can find us at https://www.linkedin.com/company/certnz/ External Link
Subscribe to our mailing list External Link
Report a vulnerability
If you're reporting a vulnerability about someone else's product, see our vulnerability information:
If you're reporting a vulnerability about CERT NZ, you can find details of our PGP fingerprint, email address and vulnerability reporting policy in our security.txt file at https://www.cert.govt.nz/.well-known/security.txt
Post us feedback
Our postal address is:
CERT NZ
PO Box 1473
Wellington 6140.
General queries
For general queries, email us at the address below. Please do not report any incident data or share personal information via this email address.
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